1. Introduction
Welcome to IELTS Online ("we," "our," or "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at ieltsonline.digital and use our IELTS preparation services.
2. Information We Collect
2.1 Personal Information
When you register for an account, we may collect:
- Full name and email address
- Password (stored in encrypted/hashed form)
- Profile information you choose to provide
- Educational background and IELTS target band score
2.2 Usage Data
We automatically collect certain information when you use our platform:
- Test results, scores, and performance history
- Writing submissions and essay responses
- Reading test answers and completion times
- Browser type, device information, and IP address
- Pages visited, time spent, and navigation patterns
2.3 Cookies and Tracking
We use cookies and similar technologies to maintain your session, remember your preferences, and analyze usage patterns. See our Cookie Policy for more details.
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain our IELTS preparation services
- Process and evaluate your test submissions using AI-powered feedback
- Track your progress and generate personalized recommendations
- Send you important service updates and notifications
- Improve our platform, content, and user experience
- Prevent fraud and ensure the security of our platform
4. AI-Powered Features
Our platform uses artificial intelligence to evaluate writing submissions and provide feedback. Your essay text is sent to third-party AI providers (such as OpenAI) for analysis. These providers process the text solely to generate feedback and do not use your content for training their models. We do not share your personal identity with these providers.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share data with:
- Service Providers: Third-party services that help us operate our platform (hosting, analytics, AI processing)
- Consultancies: If you register through an educational consultancy, they may have access to your test progress and scores
- Legal Requirements: When required by law, court order, or governmental authority
6. Data Security
We implement industry-standard security measures to protect your data, including encrypted connections (HTTPS/TLS), hashed passwords using bcrypt, secure session management with HTTP-only cookies, and regular security audits. However, no method of electronic transmission or storage is 100% secure.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide you services. Test history and performance data are kept to enable progress tracking. You may request deletion of your account and associated data at any time by contacting us.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Export your data in a portable format
- Withdraw consent at any time
9. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us so we can take appropriate action.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the platform after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us at:
- Email: privacy@ieltsonline.digital
- LinkedIn: Biswash Poudel